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Navigating positive and timely Customer Impact How and when we interact with our customers, and who we interact with, could make all the difference as to whether we successfully sell

Coaching vs. Mentoring Our aim, as our strapline states is ‘releasing your potential’. We recognise that both mentoring and coaching play vital roles in aiding individuals to reach their work

Own it, solve it, promote it Some of us are doers, some of us are problem solvers, some of us would rather just sit on the side-lines and watch things

What is Company Culture? Nurturing an ingrained and positive company culture is important not only for employee engagement, happiness and loyalty, but also for creating the principles and bedrock of

What does 2022 hold for us? Well, another year gone, and it has been one of ups and downs, starting with another lockdown in January. Though, for many of us,

Think Customer – Outputs from our event on Crisis Management Further to our blog earlier this month, we wanted to share the outputs of our second discussion point from our

Think Customer – Outputs from our Second Event We recently held our second in the #THINKCUSTOMER series, where we were joined by some of our key clients from Mars, Nando’s,

Time to re-group and re-engage Evidently the pandemic meant the majority of us had to work remotely. Seeing our colleagues on a laptop screen rather than in person. Whilst virtual

Creating a positive employee user experience Businesses understandably tend to spend time and resources to ensure the user experience hits the mark for consumers and customers on all interactions and

GUEST BLOG: Social Isolation and Social Anxiety by Chloe Barrett at Chloe Louise Wellbeing The return to work has undoubtedly sparked a lot of emotions for different people, the main

How to set objectives and measurements that deliver on all fronts , Setting objectives enables an organisation to set and monitor performance of the overall business, its departments, and its

Classroom vs. Virtual Capability Training It is proven that offering capability development opportunities to employees not only benefits the organisation due to increased efficiencies and effective productivity but is also

Think Customer Event: Series 3 Mindset and Metrics This is our final blog sharing the outputs from our ‘Think Customer’ Community Event where we held insightful discussions with senior leaders

Think Customer Event: Series 2 Rhythm and Strategies Following our ‘Think Customer’ Community Event, we wanted to share more of the outputs from the discussions we had with attendees from

How can you be sure you are recruiting the right salespeople? Recruiting the right talent is one of the most effective things you can do to ensure you company continues

Think Customer – Think Customer Experience We ran our first ‘Think Customer’ community virtual discussion earlier this month. The aim of these sessions is to provide a safe and stimulating